How can we better serve you in 2018?
It’s amazing what we learn through listening and observation. New products and services are more likely to gain the satisfaction of consumers when their introduction follows market research.
Here at Sequachee Valley Electric Cooperative, we’ve provided members with a mobile application, enabling you to check the status of your electric service, and receive real-time updates on energy use.
SVEC members are using the app to conduct routine business with us, like online bill payments, arranging service transfers and viewing real-time outage updates. Over 5000 of our members have downloaded our “SVEC Mobile” app since we launched it in 2014.
These mobile services are just new ways of connecting with people, like the member services representatives you reach when you call us, or greet you from behind the counters at our office. They help us offer quality services you expect us to provide.
Our goal is to find ways to help you control energy costs. That’s why we communicate with you about energy prices and ways we can work together to help ease the burdens on your wallet.
One of the services we offer to help you manage your energy use is the e-Score program. It is designed to help you make your home an energy efficient “10” — the most energy efficient it can be. After signing up for this free program and making your first energy efficiency improvement our energy efficiency expert will come to your home and perform an energy efficiency evaluation and give you a list of energy efficiency improvements that will make your home more comfortable and your energy costs more affordable. There are even rebates available for some improvements and SVEC offers low interest heat pump financing for qualifying members.
Listening improves understanding, builds trust, strengthens relationships and fosters cooperation. It’s also crucial to collaboration and success.
That’s why SVEC still loves face time with our members. Our annual meeting is a social event for our whole co-op family. We hope you’ll make plans now to join us this August for an evening of co-op business, fun and prizes.
So, how do we serve you better in 2018? The same way many of us try to serve community, society and family better, each day—by listening. In our offices, on telephones, through social media exchanges and in our face-to-face meetings, we’re ready to listen.
When you have questions about energy efficiency, electrical service or any of our products or services, just ask us. When we know just what you want, we’re in a better position to deliver successful results. So, drop in and see us, we’re always glad to hear from you.