What to do if Your Power is Out

Be Prepared Before the Storm



It is important that you report any outage promptly. Do not assume that someone else has reported it. Your calls help us determine the extent and specific location of outages. We particularly need to know of any life-threatening situations.

Report the Power Outage

Prepare for Storms and Stay Safe During a Power Outage

Report the Power Outage

  1. Check your fuses or circuit breakers, sometimes the problem is isolated within the home.
  2. Check with your neighbors to see if their power is out also.
  3. Call your local SVEC office or the 24-hour toll-free line 1-888-421-7832 and give any details you may have about the power outage:

  • Name in which the service is listed
  • 911 address and account number
  • Your home telephone number and a call-back number
  • Any additional information about the outage, especially any dangerous situations like downed power lines or trees on the lines. Remember, stay away from downed power lines or trees that may be touching power lines.

If you do not have details about the power outage, you may text your outage. or download the free SVEC mobile app for iPhone or Android and report with one click.

Prepare for Storms and Stay Safe During a Power Outage
1. In the event of severe weather, have a battery-operated weather radio near-by with spare batteries ready. Weather radios are sold in every SVEC office.

2. Keep an emergency kit for your home. The kit should include: 

  • flashlights
  • extra batteries
  • plates & utencils
  • bleach & hand santizer
  • first-aid kit
  • fire extinguisher
  • bottled water
  • nonperishable food
  • manual can opener
  • supplies for baby or child (if any are in the home)  

3. If you or someone in your home is on oxygen or has special medical needs that requires electricity, always have back-up oxygen, necessary supplies and an emergency back-up plan in case you need to temporarily move to another location. 
4. Unplug appliances with electronic components. This can prevent possible damage from voltage surges to devices when power is restored. Wait a few minutes to turn on appliances after electricity is restored. This helps reduce demand on the electric system upon restoration.
5. If you have a generator, DO NOT plug into a wall outlet. This can cause "back-feeding" - electricity flows backwards into the power lines, endangering you, your neighbors, and the linemen who are working to restore power. Follow this link for special guidelines and safety information.

 6. In the winter, put towels, cardboard or blankets over windows to minimize heat loss. Remember, it is essential to have adequate ventilation if you use a heater in a small space.

7. Cook in a fireplace, over a barbecue grill, or on a camping stove. Remember: Use grills and stoves outdoors to avoid the danger of toxic fumes and the possibility of fire.

8. Keep your refrigerator/freezer closed as much as possible. In very cold weather, put food in a cooler outside in a shaded area away from animals.

Please remember to check on your elderly and disabled neighbors living alone.