Smarthub – Sequachee Valley Electric Cooperative

SmartHub is here!

Save time and money by managing your account anytime from anywhere

Get Help with SmartHub

Billing & Payments

Alerts & Notifications

Paperless Billing

Usage Monitoring

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Announcement

Here is some important steps to take when we launch SmartHub on Feb 10.

Account number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
Register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regard to your account, including your energy daily, and hourly energy usage.
Update your online payment options: If you previously were using automatic credit card payments with us you will need to re-enter your payment information. You can do this once you register for your online account.

ATTENTION Auto Pay Members

If you previously were using automatic credit card payment with us you will need to re-enter your credit card information.

Scroll down to find instructions to get your account registered and set-up Auto Pay.

ATTENTION Pre Pay Members

If you previously used prepaid billing with us, you will need to set up Paid notifications in SmartHub.
Scroll down to find instructions to get your account registered and set up for Prepaid notifications.

Introducing SmartHub

How can SmartHub help you control your account?

Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.

Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.

Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.

Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.

Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.

SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.

Getting started with SmartHub is as easy as 1-2-3!

As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.

Register your SmartHub account

Whether through our web portal or mobile app you can register your account for free in SmartHub

Activate the features you want

Take advantage of features like notifications, Auto Pay, and Paperless Billing to have more control over your account

Manage your account anytime from anywhere

The more features you take advantage of the more time and money you can save!

FAQs: How-To Register for SmartHub

Where can I find my account number?

How do I set up my mobile and email for notifications?

How do I set up stored payment methods, such as a credit card?

What is Auto Pay and do I need to sign up for it?

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.

How to sign up on the website:

Click on Billing & Payments
Click on Auto Pay Program
Click on Sign Up for Auto Pay and follow instructions

How to sign up on the app:

Select Bill & Pay
Select Auto Pay Program and follow instructions

I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.

Here’s how to change your preference to participate in paperless billing:

On the website: